How to check the app version and report a problem

On this page

Acerca de shows which version of DeusRex you are running. It is the first thing support will ask for when you report a problem: the same screen can behave differently between two versions, and without that detail the investigation starts blind.

Steps

  1. Open your user menu — your name, at the very bottom of the sidebar.

    Step 1

  2. Choose Acerca de.

    Step 2

  3. You will see three details:

    • The version — the large number, for example v0.2.0.
    • Commit — the exact code the version was built from.
    • Publicado — when it was published.

    Step 3

  4. Press Copiar. The version and the commit are copied together, on a single line, ready to paste into your message to support.

    Step 4

  5. Press Contactar soporte and paste that line along with what happened.

Tips

  • Novedades de esta versión takes you to the changelog: check it before reporting something, because sometimes the change was deliberate.
  • If you see a coloured tag in the top right with a name like local or dev, you are not on the production platform but in a test environment. In production that tag does not appear — its absence is the signal that you are where you should be.
  • Always paste the version when reporting. A problem already fixed in a newer version is resolved by asking you to reload, and that is only known by comparing the number.
  • At the bottom of Acerca de, Canales oficiales lists the only numbers and addresses DeusRex helps you from. If someone writes to you any other way claiming to be support, it isn’t us.